Terms of service

Effective Date: November 12, 2026
Business Name: Nelly's Hair and Beauty

Welcome to Nelly's Hair and Beauty. By accessing or using our website, store, or any related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree with these Terms, please do not use the Services.

1. Use of Services

By accessing or using our Services, you confirm that:

You are at least the age of majority in your state or province of residence.

You agree to comply with all applicable laws, rules, and regulations.

You understand that the Services are offered "as is" and "as available".

We reserve the right to refuse service to anyone for any lawful reason.

2. Product Availability and Descriptions

We aim to provide accurate product information. However, we do not guarantee that product descriptions, prices, colors, or availability are always accurate or current. Colors may look different on different screens.

We reserve the right to change product prices, discontinue products, or limit quantities at any time.

3. Orders and Payments

All orders must be paid in full at the time of purchase.

We reserve the right to accept, reject, or cancel any order. If we cancel an order, we may refund your payment.

All sales are final. We do not offer money refunds after an order has been delivered. Please review your order carefully before checkout. See our Refund Policy for full details.

4. Damaged, Defective or Wrong Items

If an item arrives damaged, defective, or is not the item you ordered, contact us within 3 days of delivery with clear photos or videos. If approved, we will exchange the item for the same item at no extra cost. If the same item is not available, Nelly's Hair and Beauty may offer a similar item, store credit, or a refund. The final decision is made by Nelly's Hair and Beauty.

Items must be unused and unaltered. All exchanges are subject to our review and approval. Please see our Refund Policy for the full process.

5. Limitation of Liability

To the fullest extent permitted by law, Nelly's Hair and Beauty and its owners and employees will not be liable for any indirect, incidental, consequential, or punitive damages arising out of:

Use of, or inability to use, our Services or products

Errors or interruptions in our website

Loss, damage, or injury caused by misuse of products or by not following product instructions

Unauthorized access to your data or accounts that is outside our reasonable control

Nothing in these Terms limits any rights you have under applicable law that cannot be waived.

6. Indemnification

You agree to defend and hold harmless Nelly's Hair and Beauty and its owners and employees from claims, damages, and costs, including reasonable legal fees, arising from:

Your violation of these Terms

Your violation of any law or third-party rights

7. Intellectual Property

All content on our website, including logos, product names, images, descriptions, and designs, belongs to Nelly's Hair and Beauty or its licensors. You may not use it without our written permission.

8. Third-Party Services

We are not responsible for third-party websites, services, or tools that you reach through links or integrations on our website. You use them at your own risk.

9. Product Use

Hair, scalp, and skin products affect people differently. Individual results vary, and we do not guarantee any specific result. Please read each product's description and instructions, and do a patch test before using hair dye, scalp products, or similar items. Stop using a product and see a doctor if you have a reaction.

10. Right to Refuse or End Service

We may refuse or cancel an order, or block access to our website, for behavior that we reasonably believe is abusive, harmful, fraudulent, or unlawful.

11. Governing Law

These Terms are governed by the laws of the State of New Jersey, United States. Any dispute will be handled in the courts located in Bergen County, New Jersey, to the extent permitted by law.

12. Changes to Terms

We may update these Terms from time to time. The updated Terms apply from the date they are posted. If you keep using the Services after that date, you accept the updated Terms.

Contact Information

For questions about these Terms, email us at nellyshairandbeauty@gmail.com.